Last Updated: July 2, 2024

 

Your privacy is important to JL Audio. We developed this Privacy Policy to provide you with information on how we process your personal data when you create an account, interact with our customer support specialists, make a purchase, visit our websites, or use our apps that include a link to this Privacy Policy.

"Personal data" is information relating to an identified or identifiable natural person. Additional information specific to your jurisdiction may be provided in a separate document. The legal grounds for processing personal data specified in this Privacy Policy are based on the EU General Data Protection Regulation ("GDPR") and laws in other jurisdictions that have similar grounds. If you are a California resident, please see the section below, “Your Privacy Rights.”

Categories of Personal Data Processed by JL Audio

Personal data that is processed when you create an account:

When you create an account, we ask you to provide your email address, name, and password.

PURPOSES AND LEGAL GROUNDS:

(a) We process your email address and password because you use your email address and password to sign in to your account. The legal ground for processing your email address and password for this purpose is our legitimate interest in protecting the security of your account.

(b) We also process your email address for the purpose of sending you important information about your JL Audio products, services, apps, or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your account profile and is displayed when you submit comments or other material on our websites or apps or engage with other users. The legal ground for processing your email address and name for these purposes is our legitimate interest in providing you important safety or other information about your products, services, apps, or account or material changes to this Privacy Policy and in providing you an opportunity to engage with other users.

(c) If you provide your opt-in consent to receive direct marketing information from us, we will also process your email address or other account identifiers for the purpose of sending you marketing communications (e.g., emails, push notifications) about our products, services, and apps, as well as newsletters. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from us are based on the preferences you provide in your account, the locale indicated by your Internet Protocol (IP) address, the types of products you have registered, and any subscriptions included in your account. The legal ground for processing this data for this purpose is our legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.

(d) We also process your email address to associate it with your account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.

(e) We also process your email address to notify customers when they have violated our terms. The legal ground for this processing is our legitimate interest in ensuring a quality experience for all customers and ensuring adherence to our terms.

Personal data that is processed when you communicate with JL Audio:

When you interact with our representatives by email or telephone, online, or in person, we collect personal data, such as your name, mailing address, phone number, email address, and contact preferences, and information about the products you own, such as their serial numbers and dates of purchase, and subscriptions you've purchased. We also may create event logs that are useful in diagnosing product or app performance-related issues and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your account, if appropriate, to help troubleshoot and resolve your issue.

PURPOSES AND LEGAL GROUNDS:

We process this information to provide you with customer and product support, to monitor the quality and types of customer and product support we provide to our customers, to engage with our dealers and contractors, and to facilitate repairs, returns, or exchanges. The legal ground for processing this information for these purposes is our legitimate interest in providing quality product support. The legal ground for signing in to your account, if appropriate, to help troubleshoot and resolve your issue is your consent, which you may withdraw.

Personal data that is processed when you purchase a product, service, or subscription:

If you purchase a product or service on a JL Audio website or app or through customer support, then we will collect your name, address, email address, and telephone number and other information needed for billing in your jurisdiction. We do not view or store your payment card information, which is handled by third-party service providers.

PURPOSES AND LEGAL GROUNDS:

We collect your name, mailing address, and telephone number so we can process your order and fulfill your purchase. The legal ground for processing your name, mailing address, and telephone number for these purposes is performance of a contract. We also process your personal data as part of our fraud detection processes, which may include the use of personal data related to the purchase, delivery, or use of products, services, or subscriptions as needed to investigate requests or claims. The legal ground for processing your personal data for that purpose is our legitimate interest in protecting us and our customers from attempts to engage in fraudulent transactions.

Personal data that is processed to address fraud and abuse:

We take steps to detect and mitigate fraud and abuse on our services, websites, and apps. If we suspect a fraudulent request or claim has been made relating to your account or device, we may process data relating to the device(s) associated with your account, basic account information such as email address, name, phone number(s), and mailing address(es), or our communication history with you in order to adequately investigate the request or claim. We may process content that you have contributed to your account, such as photos, comments, and reviews, to enforce our terms of use and to identify and remove inappropriate, harmful, or abusive content.

PURPOSE AND LEGAL GROUND:

We perform these processing activities to protect the interests of JL Audio, its customers, and other stakeholders against fraud, breach of contract, and other harmful or unlawful actions. The legal ground for this processing is our legitimate interest in reducing fraud and abuse perpetuated through the use of, or in connection with, our products and services.

Categories of Recipients of Personal Data

SERVICE PROVIDERS:

We use cloud services from third parties such as to assist in sending emails. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. We use this data to analyze the level of engagement with our emails.  We also use Zendesk and Cabin7Even to facilitate communications with customers and dealers.

We use Shopify as our e-commerce platform. More information about Shopify can be found here. Depending on your region and product purchased, additional third-party payment processors or payment methods are available for you to select, .  

We use third-party service providers to facilitate shipping purchased products to customers, such as ShipHero.

We engage the Yotpo Review Platform for user-submitted product reviews. Please read the Yotpo Privacy Policy and Terms of Service for more information about the review process.  We also use Jotform to collect data from you via forms.

We use third-party service providers to help us better understand the usage and performance of our products, services, websites, and apps. See the "Cookies and Similar Technologies" section for more information.

OTHER DISCLOSURES:

We may process and disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with legal and regulatory obligations, such as a valid subpoena, court or judicial order, other valid legal process, or record keeping to support applicable reporting and auditing requirements; (c) to investigate potential fraud and enforce any of our terms and conditions or policies; (d) as necessary to pursue available legal remedies or defend legal claims.

We may also transfer your personal data to an affiliate, a subsidiary, or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

International Transfers of Personal Data

JL Audio, a part of the Garmin Ltd. group of companies, is a global business. To offer our products, apps, and services, we may need to transfer your personal data to Garmin-owned companies in other countries. View Garmin-owned companies.

When you create an account, add personal data in your account profile, or upload data to your account, your personal data will be collected and stored on servers in the U.S.

Personal data regarding individuals who reside in a country in the European Economic Area ("EEA"), United Kingdom ("U.K."), or Switzerland is controlled by Garmin Würzburg GmbH and processed on its behalf by other Garmin-owned companies to provide support, infrastructure, security, and other key functions. Garmin Würzburg GmbH has entered into approved model contractual clauses where these companies are not located in the EEA or a jurisdiction deemed adequate under applicable data protection law. Garmin's U.S.-based affiliates are certified under the EU-U.S. and Swiss-U.S. Data Privacy Frameworks. View our Data Privacy Framework Notice.

All Garmin-owned companies are required to follow the privacy practices set forth in this Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to collect data from users about their usage of our products, services, websites, and apps.

Cookies are small files stored on your device when you visit a website. Cookies can perform a variety of functions, such as remembering your information so that you do not have to enter it again or supporting shopping cart functionality. Similar technologies, such as pixels, web beacons, or clear GIFs, may also be used. For simplicity, all of these technologies will be referred to as “cookies” in this policy. Cookies may either be placed by the website operator (first-party cookies) or placed by another party, such as a search engine, business partner, or advertising network (third-party cookies). Some cookies expire when you close your browser tab or window (session cookies), and others remain until they expire or are deleted (persistent cookies).

Information on the cookies that are used by us via the Shopify platform is available here.  If you want to learn more about cookies in general, you can visit informational websites, such as allaboutcookies.org or aboutcookies.org.

We use cookies for the following purposes:

• Facilitating site functionality and giving you the best experience possible;
• Identifying and fixing problems with the website;
• Analyzing how you and other visitors navigate our websites and compiling aggregated statistics about site usage and response rates so that we can better understand our user base, allowing us to provide relevant content and functionality and improve users’ experiences;
• Remembering your preferences;
• Preventing and detecting fraudulent activity;
• Securing the website and your data; and
• Understanding the effectiveness of our marketing campaigns, including affiliate marketing, and improving our search engine optimization.

We collect information, directly or through third-party providers, through cookies, including:

• Network or connection information, such as your IP address;
• Device information, such as your browser type and version, language, time zone, operating system and version, or location; or
• Usage information, such as time and date of your visit, products purchased, or page views or clicks.

 

There are many ways for you to manage your cookie preferences. Please note that your cookie choices are device- and browser-specific, so you will need to perform these actions on each device and browser where you want the settings to apply. If you clear your cookies or use a different browser or device, you will need to set your preferences again.

ON OUR WEBSITE:

Where required by law, we provide the opportunity to manage your cookie preferences on our websites at any time by clicking “Cookie Preferences” in the bottom of the page. Our websites do not respond to “Do Not Track” signals.

THROUGH YOUR BROWSER:

Most browsers include settings that allow you to automatically accept or reject cookies or be asked each time whether you wish to accept or reject cookies. Please note that our website and services may not function properly if your browser blocks all cookies. The following links may help you get more information on how to manage your cookie settings for your preferred browser:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Opera
• Safari

You can also visit the following sites to opt out of interest-based or behavioral advertising:

• For users in the U.S., the Digital Advertising Alliance (DAA) provides an opt-out page and a mobile application called AppChoices. The Network Advertising Initiative (NAI) also provides an opt-out page.
• For users in Canada, the DAA provides an opt-out pageand a mobile application called AppChoices.
• For users in Europe, the European Interactive Digital Advertising Alliance (EDAA) provides an opt-out page.

 

 Children

We request individuals under the age of 13 in the U.S. and under the age of 16 in the rest of the world not provide personal data to Garmin. If we learn that we have collected personal data from a child under the age of 13 in the U.S. or under 16 in the rest of the world, we will take steps to delete the information as soon as possible.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products, services, and apps, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the JL Audio websites and apps that link to this Privacy Policy.

Retention of Personal Data

We will retain your personal data in accordance with applicable law and regulatory obligations. In addition, see below under “Your Privacy Rights” for information on how to request deletion of your data or account.

Automated Decision-Making, Including Profiling

We do not make any decisions based on algorithms or other automated processing that significantly affect you.

Data Controller and Data Protection Officer

If you reside in a country in the EEA, U.K., or Switzerland, then your personal data collected by Garmin is controlled by Garmin Würzburg GmbH, Beethovenstr. 1a, 97080 Würzburg, Germany. The company's EU Data Protection Officer can be reached by email at euprivacy@garmin.com.

If you reside in mainland China, then your personal data collected by Garmin is controlled by Garmin China Shanghai RHQ Co., Ltd., 37F, Tower A, New CHJ International Business Center, No 391, Guiping Road, Xuhui District, Shanghai 200233, China. The company's Data Protection Officer for mainland China can be reached at the same address and by email at cnprivacy@garmin.com.

If you reside outside of the EEA, U.K., Switzerland, and mainland China, then your personal data collected by Garmin is controlled by Garmin International, Inc., 1200 E. 151^st St., Olathe, Kansas 66062, USA, which you can contact by email at privacy@garmin.com. The company's Brazilian Data Protection Officer is located at the same address and can be reached by email at privacy@garmin.com. The company's Turkish Representative can be reached by email at trprivacy@garmin.com.

Your Privacy Rights

Residents of California

Notice at Collection

Categories of Personal Data We Collect:

We may collect, and within the last 12 months may have collected, the following categories of personal data:

1. Identifiers, such as real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, or account name
2. Personal data categories defined in the California Customer Records statute, such as name, address, and phone number
3. Commercial information, such as information concerning products or services purchased or considered
4. Internet or other electronic network activity information, such as information regarding interactions with an internet website, application, or advertisement
5. Geolocation data (non-precise)
6. Inferences drawn from any of the other categories of personal data reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
7. Sensitive personal data, including account sign-in and password necessary to access your account

How We Use and Disclose Personal Data:

We may use and, where necessary, may disclose to service providers each category of personal data for the following purposes:

• Performing services related to our business, as more fully described in the Privacy Policy governing the service, such as fulfilling orders, processing payments, communicating information regarding our products, and responding to product support requests
• Securing our websites and apps and preventing fraud
• Complying with legal obligations
• As directed by you or with your consent

Our service providers are third parties that provide services — such as data storage and infrastructure providers, payment processors, shipping and logistics companies, and analytics services — to Garmin. We do not use or disclose sensitive personal data for any other purposes.

We also use and disclose to service providers personal data in categories A-F for the following purposes:

• Identifying and correcting errors on our services
• Improving our products and services
• Measuring page views and ad impressions

We also share categories A, D, and E with third-party advertising networks for the purpose of facilitating online cross-context behavioral advertising.

We do not sell, and have not sold, your personal data.

Sources of Personal Data:

We or our service providers collect personal data directly from you, automatically from your browser or device, or from third parties to whom you direct to disclose information to us.

Retention of Personal Data:

We will retain your personal data as long as your account is considered to be active, until you exercise your rights to delete personal data, or in accordance with applicable law and regulatory obligations.

Do Not Sell or Share My Personal Data

You may exercise your right to opt out of the sharing of personal data for cross-contextual advertising purposes by disabling advertising cookies by clicking the “Cookie Preferences” link in the bottom left corner of each page of our website. If we detect that you enabled the Global Privacy Control in your browser, you will automatically be opted out of the sharing of your personal data. Please see the section, “Cookies and Similar Technologies”, above, for additional information on how to opt out of targeted advertising and similar sharing of personal data.

Your Rights and How to Exercise Them

Right to know about the personal data we collect, disclose, and share:

The CCPA gives you the right to request that we disclose the specific pieces of personal data we have collected about you. The categories of personal data we collect about you, the sources from which we collect such personal data, the purposes for collecting and sharing such personal data, and the categories of third parties to whom we disclose personal data are described above and in the main Privacy Policy from which you were directed to this policy.

Right of deletion:

You have the right to request that we delete your personal data, subject to certain exceptions.

Right of correction:

You have the right to request that we correct inaccurate information that we maintain about you.

How to exercise your rights:

If you wish to confirm that we do not have any personal data about you, you can email privacy@garmin.com or call 1-800-800-1020 to inquire and to exercise your rights. Before we will fulfill any request to exercise your rights, we will need to verify your identity. The method for verifying your identity varies based on the identifying information we hold about you. You may be asked to reply to an email sent to the email address on record or to provide the serial number of a Garmin device. You may designate an authorized agent to act on your behalf in submitting a request to exercise your rights, but, in such case, we may require you to verify your identity directly with us or submit sufficient evidence of your authorization to act on your behalf.

Nondiscrimination:

We will not discriminate against you for exercising any of your CCPA rights.

Residents of the U.S. States other than California

• If you reside in a state with a comprehensive privacy law (e.g., Virginia, Colorado, Connecticut or Utah), you have a right to request access to and correction, deletion, or a portable copy of your personal data, and the right to opt -out of targeted advertising.
• You may contact Garmin International, Inc. at any time with questions related to these rights or to appeal in the event that we have denied a request to exercise your rights, by emailing privacy@garmin.com. Depending on your request, we may require you to take steps to verify your identity, such as requiring you to log in to your account or, in the event an authorized agent makes the request on your behalf, we may provide you with instructions on how to confirm the agent's authorization.

 

Residents of the EEA, U.K., or Switzerland

• You have the right to request access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. For more information about these rights, please visit the European Commission’s “My Rights” page relating to GDPR, which can be displayed in a number of languages.
• To exercise your right to restriction of processing or your right to object to processing, please contact the company's EU Data Protection Officer at Garmin Würzburg GmbH, Beethovenstr. 1a, 97080 Würzburg, Germany, or by email at euprivacy@garmin.com.

 

Residents of mainland China

• To exercise any of your data subject rights, please contact Garmin China Shanghai RHQ Co., Ltd. by email at cnprivacy@garmin.com.

If you reside in any location not listed

• You may have similar rights under your local laws.
• You may contact Garmin International, Inc. at any time with questions related to these rights by emailing privacy@garmin.com.

 

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